Refund policy

Our 30‑day return policy means that after receiving an item, you have 30 days to request a return.

To be eligible for a return, the item must be in the same condition in which you received it — unworn or unused, with all tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@aviacompositi.it. Returns should be shipped to the following address: Via Lucrezia Romana 92/C - 00043 - Ciampino -Roma -Italia

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without a prior return request will not be accepted.

For any questions about returns, contact us anytime at info@aviacompositi.it.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue and make it right.

Exceptions / Non‑returnable items

Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

14‑day cooling‑off period for the European Union

Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing justification. As above, the item must be in the same condition in which you received it — unworn or unused, with all tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Once we’ve received and inspected your return, we’ll notify you whether the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, contact us at info@aviacompositi.it.